Frequently Asked
Questions

Creating a matejili account is quick and easy. Click the matejili Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, create a secure password, and enter your date of birth to confirm you are at least 21 years old. Once your basic details are submitted, you will receive a verification email — click the link inside to activate your account. After that, complete the KYC (Know Your Customer) process by uploading a valid government-issued ID such as your PhilSys National ID, passport, or driver's license before making your first deposit.

The minimum age to register and play at matejili is 21 years old, in accordance with Philippine gaming regulations set by PAGCOR. This is strictly enforced — all players must complete age verification before they can deposit or play for real money. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

Go to the matejili Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still have trouble, contact our support team at [email protected] and we will assist you right away.

No. matejili strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently banned and any winnings forfeited. If you have accidentally created a duplicate account, please contact [email protected] immediately to resolve the situation.

matejili accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, Philippine Passport, SSS ID, UMID, PRC ID, Voter's ID, or Driver's License. The document must clearly show your full name, date of birth, and a photo. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last 3 months) and proof of payment method ownership. KYC is required before your first withdrawal and is a one-time process.

matejili supports a wide range of payment methods popular among Filipino players, including GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, UnionBank, and major credit/debit cards. GCash is the most popular option among our players because of its speed and convenience — deposits via GCash are typically credited to your matejili account within seconds. All transactions are processed in Philippine Peso (₱).

The minimum deposit at matejili is ₱100 for most payment methods including GCash and PayMaya. For bank transfers (BPI, BDO, Metrobank), the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by matejili, though your bank or e-wallet provider may impose their own daily transaction caps.

matejili processes withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers to BPI, BDO, and Metrobank typically take 1–3 business days depending on your bank's processing schedule. Withdrawals are only processed after your KYC verification is complete. The minimum withdrawal amount is ₱200. matejili does not charge withdrawal fees, though your bank or e-wallet may apply their own charges.

Withdrawals may be delayed for several reasons: (1) Your KYC verification is incomplete — please submit the required documents. (2) You have an active bonus with unmet wagering requirements — bonus funds must be fully wagered before withdrawal. (3) Your withdrawal request was submitted outside business hours and is queued for the next processing window. (4) Additional security checks are required for large withdrawals. If your withdrawal has been pending for more than 24 hours, please contact [email protected] with your transaction reference number.

matejili does not charge any fees for deposits or withdrawals on our end. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees or service charges. We recommend checking with your e-wallet or bank for their current fee schedule. To maximize your funds, GCash-to-GCash transfers are generally fee-free for standard amounts.

matejili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are credited automatically to your account after your qualifying deposit is confirmed. All welcome bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand the conditions that apply.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Yes! matejili regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, referral bonuses, and special holiday promotions timed around Filipino celebrations like Pasko, Fiesta season, and major sporting events like PBA playoffs and boxing matches. Make sure your marketing email preferences are enabled in your account settings so you never miss a promo. Promotions are also announced on the matejili homepage.

matejili offers a diverse library of games to suit every type of Filipino player. Our catalog includes online slots with hundreds of titles from top providers, fishing games like Dragon Fishing, Double Fortune for classic casino excitement, online bingo with multiple room options, and a full live casino section featuring Filipino-speaking dealers for games like baccarat, roulette, blackjack, and poker. We also cover major sports betting markets including PBA, NBA, UFC, boxing, and football.

Many of matejili's slot games and fishing games offer a demo or free-play mode that lets you try the game mechanics without risking real money. This is a great way to get familiar with a new game before committing your ₱. Live casino games and sports betting require real-money wagers and do not have a demo mode. Look for the "Try for Free" option on eligible game tiles in the matejili lobby.

Yes! matejili is fully optimized for mobile play. You can access the complete matejili platform directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and loads quickly even on standard mobile data connections. All games, payment features, and account management tools are available on mobile. For the best experience, we recommend using the latest version of Chrome or Safari on your device.

Yes. matejili uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorized third parties. Our platform undergoes regular security audits and our games use certified Random Number Generators (RNG) to ensure fair outcomes. We are committed to maintaining the highest standards of player data protection in line with Philippine data privacy laws.

matejili collects and processes your personal data strictly in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act 10173). We only collect data that is necessary to operate your account, process payments, and comply with regulatory requirements. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your personal data at any time by contacting [email protected].

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your matejili account, change your password immediately and contact our support team at [email protected]. We recommend enabling two-factor authentication (2FA) in your account security settings for an extra layer of protection. Never share your password or OTP with anyone — matejili staff will never ask for your password.

matejili provides a full suite of responsible gaming tools to help you stay in control: deposit limits (daily, weekly, monthly), session time limits, reality check notifications, cooling-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). All tools can be activated from your account settings. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your matejili account, go to Account Settings > Responsible Gaming, and select the self-exclusion option. Choose your preferred exclusion period (minimum 6 months or permanent) and confirm. Your account will be locked immediately. If you need help activating self-exclusion, email [email protected] and our team will process it right away — no questions asked. Self-exclusion cannot be reversed before the chosen period expires.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach the National Center for Mental Health (NCMH) crisis line at 1553 (toll-free, 24/7). PAGCOR also operates responsible gaming resources — visit pagcor.ph for more information. matejili's own support team is available 24/7 at [email protected]. Remember: asking for help is a sign of strength, not weakness.