Privacy Policy

1. Introduction

matejili ("we," "us," or "our") operates the online casino and sports betting platform accessible at matejili.club (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use our Platform.

This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

By registering for a matejili account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the Platform immediately.

2. Data We Collect

matejili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Username and encrypted password
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license) submitted for KYC verification

2.2 Financial Data

• GCash or PayMaya account details (mobile number linked to e-wallet)
• Bank account details for BPI, BDO, Metrobank, or other linked bank accounts
• Transaction history, including deposits, withdrawals, wagers, and winnings
• Source of funds documentation where required by AML regulations

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Pages visited, games played, session duration, and click-stream data
• Geolocation data (country and region level) derived from IP address
• Cookie identifiers and similar tracking technologies

2.4 Communications Data

• Records of your communications with matejili customer support, including live chat transcripts, emails, and call recordings
• Feedback, survey responses, and promotional opt-in preferences

2.5 Responsible Gaming Data

• Self-exclusion requests and cooling-off period settings
• Deposit limits, session time limits, and reality check preferences
• Any information you voluntarily provide in connection with responsible gaming tools

3. How We Use Your Data

matejili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your matejili player account, including authentication and account security.
• Service Delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver all features of the matejili Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering (AML) requirements.
• Regulatory Compliance: To comply with applicable laws, regulations, and requests from regulatory authorities, including PAGCOR and the NPC.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other illegal activities on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behavior, enforce self-exclusion and deposit limits, and provide responsible gaming interventions where appropriate.
• Marketing & Promotions: To send you promotional offers, bonuses, and news about matejili, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the matejili Platform.

4. Legal Basis for Processing

matejili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and matejili (i.e., the Terms and Conditions you agreed to upon registration), including account management, game access, and payment processing.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to matejili, including KYC/AML requirements, tax reporting, and regulatory compliance.
• Legitimate Interests: Where processing is necessary for the legitimate interests of matejili, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

5. Data Sharing & Disclosure

matejili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the matejili Platform, including payment processors (GCash, PayMaya, BPI, BDO), KYC/identity verification providers, cloud hosting providers, customer support software vendors, and analytics platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory & Law Enforcement Authorities

matejili may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by applicable Philippine law, court order, or regulatory directive.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of matejili's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.4 With Your Consent

We may share your data with other third parties where you have given your explicit consent to such sharing.

6. Cookies & Tracking Technologies

matejili uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content and promotions.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with the matejili Platform, which pages are most visited, and where improvements can be made.
• Preference Cookies: Remember your settings and preferences, such as language selection and display options, to personalize your experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the matejili Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

7. Data Retention

matejili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications.

When personal data is no longer required, matejili will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

matejili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the matejili Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data is stored in encrypted form on secure servers.
• Access Controls: Access to personal data is restricted to authorized matejili personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: matejili conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Two-Factor Authentication (2FA): matejili offers 2FA for player accounts to provide an additional layer of security against unauthorized access.

Despite these measures, no method of data transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, matejili will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by matejili:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data matejili holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object:The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days of receipt. We may require you to verify your identity before processing your request.

10. Children's Privacy

The matejili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. matejili does not knowingly collect, use, or store personal data from individuals under the age of 21.

If matejili discovers or has reason to believe that a registered player is under 21 years of age, we will immediately suspend the account, void any associated transactions, and delete the personal data of the underage individual from our systems, subject to any legal retention obligations.

If you are a parent or guardian and believe that your child has registered on the matejili Platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

matejili primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud hosting and analytics providers — may process data in other countries. Where personal data is transferred outside the Philippines, matejili ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

By using the matejili Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12. Changes to This Privacy Policy

matejili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the matejili Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by matejili, please contact our Data Protection Officer (DPO):