At matejili, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support they need to enjoy our platform responsibly — because your wellbeing always comes first.
matejili takes responsible gaming seriously. We know that for most of our players across Manila, Cebu, Davao, Quezon City, and Makati, online gaming is a form of entertainment — a way to unwind, enjoy some excitement, and maybe win a little extra. But we also recognize that for some people, gambling can become a problem. That is why matejili has built a comprehensive responsible gaming framework that gives every player the power to stay in control.
Our responsible gaming program is aligned with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), the regulatory body that oversees licensed gaming operations in the Philippines. We encourage all matejili players to familiarize themselves with these guidelines and to use the tools we provide whenever needed.
Set a daily, weekly, or monthly cap on how much you deposit into your matejili account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 7 days to take effect — giving you time to reconsider.
Decide in advance how long you want to play in a single session. matejili will send you a reminder when your chosen time is up. You can also set a hard limit that automatically logs you out when the session duration is reached — no exceptions.
Enable periodic pop-up notifications during gameplay that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful way to stay aware of your gaming activity in real time.
Need a short break? A cooling-off period temporarily suspends your matejili account for a set duration — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. It is a great option if you feel your gaming is getting a bit too frequent.
If you feel you need a longer break or want to stop gambling altogether, matejili's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing communications.
matejili's strict Know Your Customer process verifies the identity and age of every player before they can deposit or withdraw. This ensures that no one under 21 years old can access real-money gaming on the matejili platform — protecting minors and the integrity of our community.
Gambling becomes a problem when it stops being fun and starts affecting your daily life, relationships, or finances. Here are some warning signs to watch out for:
Spending more money on gambling than you can afford to lose, or chasing losses to try to win back what you have lost.
Gambling for longer periods than you intended, or feeling unable to stop even when you want to.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Feeling anxious, irritable, or restless when you are not gambling, or using gambling to escape stress or negative emotions.
Hiding your gambling activity from family members or lying about how much time or money you spend on it.
Check any statements that apply to you in the past 30 days. This is not a clinical diagnosis — it is a personal check-in to help you reflect on your gaming habits.
Self-exclusion is a powerful tool for players who feel they need a significant break from gambling. Here is how to activate it on your matejili account:
Access your account via the matejili Login page. Make sure you are using your registered email address and password.
Navigate to your profile settings and locate the "Responsible Gaming" or "Player Safety" section within your account dashboard.
Choose your preferred exclusion period — options range from 6 months to permanent exclusion. Read the terms carefully before confirming.
Confirm your self-exclusion request. Your account will be locked immediately. You will receive a confirmation email at your registered address.
If you have trouble activating self-exclusion through your account settings, contact our 24/7 support team directly at [email protected] and we will process your request immediately — no questions asked.
Keeping your gaming experience positive and sustainable is easier when you follow a few simple habits. Here is what matejili recommends:
Set a budget before you play. Decide how much you are comfortable spending — and treat it like entertainment money, not an investment. Never gamble with money you need for rent, bills, or food.
Set a time limit. Decide how long you will play before you start. Use matejili's session time limit feature to enforce it automatically so you do not lose track of time.
Play for fun, not to escape. Gaming is most enjoyable when you are in a good headspace. Avoid playing when you are stressed, upset, or trying to cope with personal problems.
Never chase losses. If you have hit your budget for the day, stop. Chasing losses is one of the most common paths to problem gambling — and the house edge means it rarely works out.
Talk to someone you trust. If you feel your gaming is getting out of hand, talk to a family member or close friend. Sometimes just saying it out loud is the first step toward getting back in control.
Philippine law and PAGCOR regulations require that all online casino players be at least 21 years of age. matejili strictly enforces this rule. Every new player must complete our Know Your Customer (KYC) verification process before they can make a deposit or place a real-money bet.
Accepted identification documents for age verification include the Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license, and other government-issued IDs that clearly show your date of birth. Accounts that cannot be verified as 21+ will be suspended and any funds returned.
If you suspect that a minor is using a matejili account, please report it immediately to [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.
Age Restriction Strictly Enforced
matejili is an adults-only platform. We verify the age and identity of every player before allowing real-money gaming. No exceptions — ever.
If you or someone you know is struggling with problem gambling, help is available. matejili encourages all players to reach out to professional support services. You are not alone, and there is no shame in asking for help.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for players in the Philippines. PAGCOR provides guidance on self-exclusion registries and problem gambling resources at the national level.
Visit: pagcor.ph (search for Responsible Gaming)
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide.
Crisis Line: 1553 (toll-free, 24/7)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
Meetings available in Metro Manila and major cities.
Our dedicated Filipino support team is available 24/7 to help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your concerns in a judgment-free environment.
Email: [email protected]
matejili is built for Filipino players who love the thrill of the game — and who know how to keep it fun. Set your limits, use our tools, and play with confidence knowing that matejili has your back every step of the way.
21+ Only for players aged 21 and above. Gambling can be addictive — please play responsibly.